Relax The Back

I've made multiple visits to the Quarry location in San Antonio, bought a number of pillows and cushions from them. I wanted to replace an old pillow with the Contourgel Back Sleeper. Problem is, I didn't know if I needed the standard or thick size, so I needed one to try out. To date I have not gotten one phone call back, and every time I go in I hear a different story in a very dismissive tone. A few examples: "It's discontinued and we can't get it anymore." Wrong. There is an older version discontinued, being replaced by the newer version. "It's brand new, we haven't gotten any in stock yet." It's been over a year now. The salesperson said he would call me when they got them in. I am still waiting. You can't even get a demo so I can order one online? No follow through, no ETA. I'm done waiting around for your customer service to get their act together - it might be a great product, although after my experience with the PureFit Adjustable Wedge Set (very uncomfortable for anything more than 5 minutes, foam not dense enough to support adults over maybe 150 lbs) I will not hold my breath, and will certainly not buy sight-unseen. I see Tempur has a competing product that should be available a great many more places, and I have a good experience with my mattress from them - guess who will be getting my business.

Thomas Brisco of the 61st and Memorial location sold us a wonderful comfortable chair today. We sat in several comfy chairs and had expert how to use instructions on each one. Very friendly and polite staff here a Relax the Back. Get in there and give your back the rest that you’ve been looking for. Tell him _Bob sent you!

received a contour Gel pillow it was not thick enough so I called for a return authorization. was told management had to review my request for an even exchange. wait for return instructions. received the instructions saying to return the pillow to Chino Ca. I live in NY. there are stores all over the East coast That I could have sent it to. Shipping a pillow from NY to Ca. via UPS costs $63.00, I did slightly better at the Post Office at $38.00. Then i receive another text 1 hour later saying the exchange was approved, and I would receive a new pillow and a return label pre paid. If that's not enough they have received the returned pillow according to the tracking, and my new pillow hasn't even shipped yet.My advise find another Company to Relax your Back this is a terrible Co with very poor customer service.

This business is a total fraud on consumers. They sell Chinese made *** chairs and don’t back it up with service when their *** breaks. Don’t waste your money on these *** *** *** *** *** *** *** *** OK here are some more details - we contacted the store off of Royal Lane in Dallas and they could not recommend a service firm foe either of the 2 $3500 zero gravity chairs we purchased - what else do you want *** OK - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you & double *** you & triple *** you